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Read These Terms Before You Start Playing

These terms set out how your cashino account works — what you can do, what we ask of you, and how we handle things when issues come up.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction rules varyOne account per personTerms subject to change
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cashino Read These Terms Before You Start Playing
HOW WE HANDLE YOUR ACCOUNT

Security, Retention and Your Account Rights

We keep your account data for as long as your account is active and for a period after closure as required by the obligations we operate under. You can request a copy of the data we hold on your account by contacting support with your registered mobile number. Passwords are stored in hashed form — we never see your raw password, and our login flow uses OTP verification to your registered bKash or Nagad-linked mobile number as a second check. If you suspect unauthorised access, change your password immediately and contact us via live chat so we can flag the account for a security review.

OTP Login Verification

Every login from a new device triggers an OTP to your registered mobile number. This stops unauthorised access even if your password is compromised elsewhere.

Wallet Number Matching

Your bKash, Nagad, or Rocket number must match your account profile. This single check prevents most payment fraud and protects your withdrawal balance.

Data Retention Policy

Account data is held while your account is active and for a defined period post-closure. Contact support to request what we hold or to ask about deletion after account closure.

Request Account Changes

To update your registered mobile number or request account closure, raise a ticket with our support team. Changes to registered numbers require wallet ownership verification first.

TERMS CONTACT PATHS

Reach Us When You Have a Terms Query

If something in these terms is unclear, or if a transaction processed through bKash, Nagad, or Rocket does not match what your account wallet shows, our support team can pull the transaction record and walk you through it. Contact us through any of the channels below — have your registered mobile number ready so we can locate your account quickly.

Live Chat Start a chat from the account page for the quickest response on transaction disputes or account restriction questions. Available during staffed hours.
Email Support Send a detailed message for non-urgent terms queries. Include your registered number and a description of the issue so we can respond with the right account detail.
Account Help Page Your account wallet screen shows transaction history, pending verifications, and any active account notices — check there first before raising a support ticket.

Questions About These Terms, Answered

Here are the questions we hear most often about how these terms work in practice — covering your account, payments, and what happens if something goes wrong.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same mobile number or payment wallet, both accounts may be suspended pending review.

Your withdrawal will be held until the mismatch is resolved. Contact support with both numbers and we will run a wallet ownership check before processing the release.

We post updates on this page with an effective date. Continuing to use your account after that date counts as acceptance of the revised terms. Check this page if you notice any changes to how the platform works.

Yes. Availability depends on your local law and the eligible regions we support. If online gaming is restricted under the laws applying to you, you are responsible for checking before using the platform.

Contact support with the round ID shown in your account history. We can retrieve the game log — this applies to crash games, live tables, and slot sessions — and review whether a technical fault affected the outcome.

Send a request to our support team from your registered email address or via live chat. Include your registered mobile number so we can locate your account and compile the data held against it.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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